Interview Notes

Notes

Things to Consider

• Door Dash
• More relevant to review right after eating
• Reward for survey - point system, lucky draw, credit, etc.
• Ordering mistakes
• Cultural background, accents clear communication
• No making account
• More likely to do negative reviews
  • One star reviews make a difference
• Group questions with adjectives for each section
• Keep review in app, pop up for previous order
  • If can't do at the second
• Formal simple questions, not too deep/extra

User Personas

User Stories